Refund policy

Refund and Return Policy

Last updated: October 19, 2026

At LYMIU Store, we want our customers to have a positive shopping experience. Please review this policy before placing an order.

1. Contact Us About an Order

Please contact us at support@lymiustore.com as soon as possible if you have a concern about your order.

For the fastest review, include:

Your order number
A clear description of the issue
Photos or videos, if the item is damaged, defective, or incorrect

We review requests individually and may request additional information when reasonably necessary.

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us promptly with your order details and clear photos or videos showing the issue.

After reviewing your request, we will inform you of the available resolution, which may include a refund, replacement, or another appropriate solution depending on the circumstances, product, fulfillment options, and applicable law.

Please contact us before sending any item back. Do not send a return to an address unless we have provided or confirmed the correct return instructions.

3. Orders That Have Not Arrived

Shipping estimates are provided for guidance and are not guaranteed delivery dates unless expressly stated otherwise.

If your order has not arrived within the estimated delivery window, contact us at support@lymiustore.com. We will review the available tracking information and investigate where reasonably possible.

If an order is confirmed lost or another delivery issue qualifies for a remedy under applicable law or the terms of the relevant payment provider, we will handle the request accordingly.

A tracking status marked “delivered” may require further review. Please contact us if you believe your package was not received.

4. Change-of-Mind Requests

If you no longer want an item or ordered the wrong product, contact us as soon as possible.

Change-of-mind requests are reviewed on a case-by-case basis. Approval may depend on whether the order has already been processed or shipped, the product's condition, available fulfillment options, and applicable law.

We cannot guarantee that an order can be canceled or that a change-of-mind refund will be approved. If an order has already shipped, additional options may be limited.

Nothing in this section limits any return, cancellation, or refund rights that cannot legally be excluded.

5. Returns and Product Eligibility

Please contact us before returning any product. Return eligibility, instructions, and any applicable conditions will be communicated after we review your request.

Depending on the product and applicable law, certain items may be subject to return restrictions, including personalized or custom-made products, perishable goods, and certain hygiene, personal-care, or hazardous items.

These restrictions do not apply where a return or other remedy is required by law, including where an item is defective, damaged, or not as described.

Do not ship an item back without receiving or confirming the appropriate return instructions.

6. Refund Approval and Processing

If a refund is approved, it will generally be issued to the original payment method unless otherwise agreed or required by law.

The time it takes for the refund to appear in your account depends on your bank, card issuer, payment provider, and their processing procedures.

We will communicate the outcome of your request and any applicable next steps. A refund request is not considered approved until LYMIU Store confirms the approval.