Refund policy

REFUND POLICY

We are committed to providing our customers with the best shopping experience. If you are not satisfied with your order, please read our policy carefully below.

1. Refund Request Period You may request a refund within 30 days of the date you received your order.

2. Eligible Cases for Refund We accept refund requests in the following cases:

  • The product is defective or damaged upon receipt
  • The product does not match the description or images on our website
  • The product was not delivered within the estimated delivery time

3. Non-Eligible Cases for Refund

  • Customer changes their mind after placing an order
  • The product has been used or damaged by the customer
  • Refund request is submitted more than 30 days after the date of receipt

4. Refund Request Process To request a refund, please follow these steps:

  1. Send an email to maithanhqn2016@gmail.com with the subject: "Refund Request - [Order Number]"
  2. Attach photos of the defective or damaged product
  3. Describe the issue in detail

We will respond within 2-3 business days upon receiving your request.

5. Return of Products As we operate under a dropshipping model, returned items are not sent directly to our address. Once your request is approved, we will guide you through the next steps via email.

6. Refund Processing Time Once your request is approved, the refund will be returned to your original payment method within 5-10 business days, depending on your bank or payment provider.

7. Contact Us If you have any questions, please contact us:

  • Email: maithanhqn2016@gmail.com
  • Address: 70 Ton Duc Thang, Quy Nhon, Binh Dinh, 55000, Vietnam