Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@lymiustore.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

As we operate on a dropshipping model, we do not accept physical returns. If you have received a defective, damaged, or incorrect item, please contact us at support@lymiustore.com with photos and your order details. We will arrange a replacement or full refund without requiring you to return the item 

You can always contact us for any return question at support@lymiustore.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@lymiustore.com.

REFUND POLICY

We are committed to providing our customers with the best shopping experience. If you are not satisfied with your order, please read our policy carefully below.

1. Refund Request Period You may request a refund within 30 days of the date you received your order.

2. Eligible Cases for Refund We accept refund requests in the following cases:

  • The product is defective or damaged upon receipt
  • The product does not match the description or images on our website
  • The product was not delivered within the estimated delivery time

3. Non-Eligible Cases for Refund

  • Customer changes their mind after placing an order
  • The product has been used or damaged by the customer
  • Refund request is submitted more than 30 days after the date of receipt

4. Refund Request Process To request a refund, please follow these steps:

  1. Send an email to support@lymiustore.com with the subject: "Refund Request - [Order Number]"
  2. Attach photos of the defective or damaged product
  3. Describe the issue in detail

We will respond within 2-3 business days upon receiving your request.

5. Return of Products As we operate under a dropshipping model, returned items are not sent directly to our address. Once your request is approved, we will guide you through the next steps via email.

6. Refund Processing Time Once your request is approved, the refund will be returned to your original payment method within 5-10 business days, depending on your bank or payment provider.

7. Contact Us If you have any questions, please contact us:

  • Email: support@lymiustore.com
  • Address: 70 Ton Duc Thang, Quy Nhon, Binh Dinh, 55000, Vietnam