Shipping policy

Shipping Policy

We are committed to getting your order to you as efficiently and safely as possible.

Order Processing

Orders are processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from shipping transit time and may vary depending on product availability and supplier operations.

Shipping Times

For US orders, the estimated delivery timeframe displayed at checkout is 12–20 business days. Delivery times may vary depending on the product, warehouse, shipping service, carrier, destination, holidays, and other circumstances. These estimates are not guaranteed arrival dates.

Please review the shipping information provided at checkout before completing your purchase. If you have questions about delivery timing before ordering, contact us at support@lymiustore.com.

Tracking

Tracking information will be provided when available. A tracking number or shipping label may be created before the carrier physically receives the parcel. Tracking updates may take time to appear.

If you have questions about your tracking information, please contact support@lymiustore.com.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the available shipping options. Any applicable shipping charges will be displayed before you complete your purchase.

Large or Oversized Items

For large or oversized items, please allow for additional handling time, particularly during peak seasons. Due to the size and nature of these products, they may be shipped partially disassembled to help ensure safe transit, and basic assembly may be required upon arrival.

Delays, Missing Packages, and Address Corrections

If your order is delayed, appears lost, or is marked as delivered but you have not received it, please contact support@lymiustore.com with your order number. We will review the available order and tracking information and determine the appropriate next steps.

A tracking status of “Delivered” alone does not automatically resolve a claim that the package was not received.

If you need to correct your shipping address, contact us as soon as possible. Address changes depend on the order-processing status and the supplier’s or carrier’s ability to make the correction. We cannot guarantee that an address can be changed.

Any required delay notices, cancellation options, and refunds will be handled in accordance with applicable law. Nothing in this policy limits mandatory consumer rights.